All orders placed will be shipped out as usual, but delivery times are expected to be affected due to COVID-19. Thanks for your continued support with Geekworm.  Read More

Refund Policy

1.If you didn't receive your product or it is significantly different to the description, we guarantee to resend new or refund your payment. But due to the shipping delays of international shipment, we hope to get your understanding and wait for some more time.


2.We provide resend or refund or store coupons for the item you received was substantially different from the item represented on the product detail page.


3.For the item you received was damaged or defective,please take photos of original package with shipping labels, package weight, package items details as proof to send us to find solutions, thank you!


4.It is better to reject the package if you find it obviously broken and ask for compensation from your local post office. Please remember to keep evidence as proof.


5.We accept any unused item in its original package as return within 7 days of delivery. Buyers must pay for the return shipping fee, provide the tracking number, specific reason for the return.


6. If buyer's reason lead to the return package due to fail delivery in destination country, the buyers need to pay for resend shipping fee and we deduct shipping fee before issue refund.


7. We will refund to buyer after we receive the return packages in its original condition package with no items missing or defective. Or buyers could choose to have a replacement.

 

8.We accept to refund or resend new for our customers as product quality problem. But for the product value above $30, buyer must return the product to get a refund, the return shipping cost should be negotitated between the buyer and seller as this is a international shipping.

 

Order Cancel Policy

Before the order is not shipped, we are willing to accept any return request from you. Due to the special nature of international logistics, if the order has been shipped, we cannot recover the package, so we cannot accept the return request of the shipped order;

Please send email to tell us cancelling your order with your order no before the order is not shipped.

Return & Exchange Policy

If you want to return or exchange your purchase, please know that the time period begins the day you receive your product, and applies to all the products.

How to return an item:
Gather the purchases you want to return, along with the original contents and packaging. Please pack everything well to avoid violent international shipping which may cause damage.

Who pay for the return and exchange shipping fee:

Please note that buyer must be responsible for the return and exchange shipping fee because of international shipping. 

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