What is Geekworm's satisfaction guarantee?
Your satisfaction is our top priority so all of our products are guaranteed to arrive safely or your money back or resend new ones!

What currency is the price in?
Price listed on our website are in following currencies: USD, EUR....

Which countries does Geekworm ship to?
Geekworm can ship to most country of the world, shipping cost is charged according to the country!

When will I receive my order?
Usually the orders takes about 10-25 working days to arrive if no unexpected delay on the shipping way. According to our experience, Brazil usually takes much longer time to arrive.

Can processing be expedited processing?
Yes, you can choose an expedited processing option like DHL,FEDEX etc. But you need to pay for the expedited shipping fee.We will calculated an estimate shipping fee for you!

How are customs and taxes issues handled?
Customs and import duties including any taxes, tariffs or item seized, are the sole responsibility of the customer. Items shipped from our warehouse is not subject to export taxes.

Our common Airmail delivery service does not have an invoice in the package, however, express shipping methods such as DHL or FEDEX orders must be sent out with an invoice for customs clearance.

What is the returns procedure?
Please do not discard the mailing envelope and product packaging. Pictures of the proceeding items are needed when contacting Geekworm.
We accept any unused item in its original package as return within 7 days of delivery.
Buyers must provide the tracking number, specific reason for the return.
If the buyer's reason lead to the return package, the buyer need to pay for round shipping fare.

How to trace my package status information?
17track and wedoexpress have supported the most member countries and territories of UPU
(Universal Postal Union).

How do I contact Geekworm?
Please send us message by contact us by email: info@geekworm.com.

Have a problem logging into your Geekworm account?
If you cannot login to your account, please follow the steps or send email to us.

What tracking and shipping methods does Geekworm offer?
Geekworm offers FREE world wide shipping on all items.We usually send all orders by standard shipping with China post. You can track all the orders here: https://www.17track.net/en