Shopping Information
Please register at our website first. Then go ahead to shop! Add the desired items to your shopping cart. Proceed to the checkout page, where you'll enter your shipping and payment details. Once confirmed, your order will be processed, and you'll receive a confirmation email.
- Yes, we do offer international shipping to many countries. During the checkout process, you can select your country to check for shipping availability and associated costs.
- If the country or shipping cost is not available, please contact us via email to confirm.
Shipping times depend on your location and the shipping method chosen. Generally, we strive to process orders within 1-3 business days, but actual delivery times may vary. During checkout, you'll be provided with an estimated delivery date.
Before shipment, we accept cancellations. Once shipped, cancellations are not possible due to international logistics.
Please send email to tell us cancelling your order with your order number before the order is not shipped.
You can find all orders in order history of your Geekworm account. At the same time, you will receive order confirmation after placing orders successfully. If still failed, please check if money has been deducted from your paypal account or credit card. If yes, please send paypal receipt or transaction ID to info@geekworm.com. Otherwise, you are free to place a new order on our webstore.
Yes, please provide us your tax ID if you have one. Brazil: CPF (for person) or CNPJ (for company) number; Argentina: Tax/VAT number; India: PAN or IEC code; Chile: RUT number; Hungary: VPID number etc
Before shipment: No problem. Please email your correct shipping information and order ID to info@geekworm.com.
After shipment: Contact your local logistics company to change the address if possible.
Payment Information
We accept various payment methods, including credit cards, debit cards, PayPal, and other secure online payment gateways. Some regions may have additional local payment options available.
Yes, we take the security of your payment information seriously. Our website uses encrypted connections (SSL) to protect your personal and payment details, ensuring a safe and secure transaction.
Our website may support payment in multiple currencies, depending on your location and the available payment methods. During checkout, you can select your preferred currency if applicable.
Refund eligibility depends on the nature of your purchase and our refund policy. If you believe you are entitled to a refund, please refer to our Returns & Refunds page or contact our customer support for assistance.
Yes, you can use credit card as payment method.
Yes, please contact info@geekworm.com to proceed.
Sure, you can download invoice in My Account - Order History after login. Or you can contact info@geekworm.com directly.
Order & Returns
Order processing times may vary depending on the product and its availability. In general, we strive to process orders within 1-3 business days. However, during peak seasons or special promotions, processing times may be slightly longer.
Yes, we offer international shipping to many countries. During the checkout process, you can select your country to check for shipping availability and associated costs.
Our return policy allows you to return eligible items within a specified period from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. Certain items, such as personalized or intimate goods, may not be eligible for return due to hygiene reasons.
Yes, we offer exchanges for eligible items. If you wish to exchange an item for a different size, color, or variant, please contact our customer support team for assistance.
Please turn to "My Account" page, you will see your order status in “Order History”.
Also, we will send emails to you about order status update.
Please check your order status first in order history of your account. Before shipment, you can contact info@geekworm.com directly to change products. If the order has been shipped out, we can not do any change.