Refund policy

Geekworm Warranty, Return & Refund Policy

Thank you for shopping at Geekworm. We are committed to ensuring your satisfaction with our products. If you experience any issues with your order, please contact our support team immediately at info@geekworm.com with your order details.

1. Order Cancellation

  • Unshipped Orders: You may request a full cancellation and refund at any time before your order has been dispatched. Please email info@geekworm.com with your Order Number as soon as possible.
  • Shipped Orders: Due to the nature of international logistics, once an order has been shipped, the package cannot be intercepted or recalled. In this case, please wait for the order to arrive and follow our standard Return Policy below.

2. 90-Day Limited Warranty

All "Geekworm" brand products are covered by a 90-Day Limited Warranty starting from the date of delivery (calendar days). If the product is re-developed or repaired without authorization or instructions from our engineers, the warranty is automatically voided.

Free Warranty (Covered)

During the 90-day warranty period, quality problems generated under normal use are eligible for free repair, replacement, or technical support. This includes:

  • Manufacturing or structural defects;
  • Electrical or functional failure under normal operation (e.g., component breakdown, port/switch failure).

Charged Warranty (Not Covered / Excluded)

For quality problems arising from abnormal use or external factors, maintenance and repair fees will be charged depending on the degree of damage. This includes, but is not limited to:

  • Products outside the 90-day warranty period;
  • Damage caused by supplying the wrong voltage, bumps, water immersion, or foreign matter entering the board;
  • User-induced physical damage, drops, impacts, misuse, or compression;
  • Damage caused by unauthorized modification, disassembly, soldering, or circuit board tampering;
  • Failure to operate according to the user manual (e.g., forcibly plugging and unplugging cables under live power status);
  • Damage caused by electrostatic discharge (ESD) or exposure to extreme environmental conditions (moisture, extreme temperatures);
  • Force Majeure events (e.g., fire, flood, earthquake, war, etc.).

* RMA Authorization Required: Prior authorization is required before returning any item for warranty service. Contact info@geekworm.com to initiate the process.

3. 30-Day Return & Exchange Policy

If you are not 100% satisfied with your purchase, you may return the item for a refund or store credit/exchange within 30 days of delivery.

Return Conditions

  • Item Condition: Returned items must be unused, uninstalled, in their original condition, and accompanied by all original packaging, tags, accessories, and manuals. We cannot accept open, used, or modified products for standard non-defective returns.
  • RMA Requirement: Unannounced returns without prior authorization will not be accepted or processed. Contact info@geekworm.com to get your return approval and RMA number first.

Shipping & Additional Costs

  • Quality Issues (Defects/Damage/Wrong Item): If the return is due to a product defect or an error on our part, Geekworm will reimburse reasonable return shipping fees upon verification of the fault.
  • Buyer's Remorse (Non-Quality Issues): If you return an item for personal reasons (e.g., changed mind, ordered by mistake, compatibility issues not stated as supported):
    • You are responsible for all return shipping costs.
    • You are responsible for any destination fees, handling costs, or customs clearance duties incurred (e.g., Shenzhen import tariffs).
    • Original shipping fees are non-refundable.

Return Shipping Address & Important Notice

⚠️ Important Notice Before Shipping:
Customers MUST contact us via email at info@geekworm.com to obtain return authorization (RMA number) BEFORE shipping any items back. Unannounced returns or packages sent without prior authorization will not be accepted or processed by our warehouse.

Return Address:
Attn: Geekworm Customer Service (RMA #________)
Address: Room 6L, Nanyuan Fengye Building, Nanshan Street, Nanshan District
City/State: Shenzhen, Guangdong
Zip Code: 518052
Country: China
(Note: Please ensure your assigned RMA number is clearly marked on the outside of the packaging before shipping.)

4. Refund Processing Time

  • Once your returned package is received and inspected by our warehouse quality team, we will notify you via email regarding the approval or rejection of your refund.
  • Approved Refunds: Refunds will be credited back to your original payment method (e.g., PayPal, Credit Card) within 3–7 business days after inspection. Processing times may vary depending on your card issuer.

5. Distributors & Bulk Buyers

For authorized distributors, wholesalers, and B2B buyers, the warranty, return, and replacement terms specified in your specific Distribution Agreement / Supply Contract with Geekworm shall supersede this general policy.