Shipping policy

Order Status

  • Paid/Unfulfilled - The payment for your order has been completed. We have received your order and we are preparing your shipment package.
  • Fulfilled - We have filled in the shipping tracking number, and your package has been sent. Please note that order cancellation is only possible before the order is fulfilled. Once the order has been fulfilled, we are unable to cancel it.

Shipping Method

Shipping Method via Delivery Area Delivery Time (business day) Tracking No. Weight Limit
Small Packets Air YunExpress Partial Countries 6-15 YES < 2KG
4PX Partial Countries 6-15 YES < 2KG
Express Shipping DHL / FEDEX / UPS Asia 2-5 YES No Limit
Western EU 3-6 YES No Limit
Eastern EU 3-6 YES No Limit
North America 3-6 YES No Limit
Australia 3-6 YES No Limit
South America 3-6 YES No Limit
Africa 4-7 YES No Limit
EMS EMS Russian 6-30 YES No Limit

PS:

  1. If your order is shipped to the United States, you can choose YunExpress Shipping. This shipping method includes taxes, so you do not need to pay any additional duties. If you prefer DHL Express, please note that you will be responsible for any customs duties or related fees.
  2. If your shipping address zip code is belong to remote area of the shipping carrier DHL/UPS/Fedex, there will be extra charge for the remote areas. The shipping fee we charged does not include the fees related with extra charge for the remote areas.
    Remote Area Services for DHL: https://mydhl.express.dhl/us/en/ship/surcharges.html

EMS

As the default shipping method for orders to Russia. Tracking information is available.

If EMS is disabled, we will change to an alternative shipping method under the suggestion of our carrier.

Small Packets Air

We choose YunExpress or 4PX as our freight forwarder to deliver packages.

Small Packets Air includes Singaport post, HK post, 4PX post and so on.

Orders contain battery, liquid and magnet cannot be shipped by Small Packets Air.

This shipping service usually takes up to 6-15 business days but it is not guaranteed and unstable. Delays are possible.

If you need faster shipment, please choose DHL/UPS/Fedex (Shipping fee paid by yourself). Or we will deliver via the default method of standard shipping. (Usually by YunExpress or 4PX with tracking number);

Each package should not exceed 2 kg. If it exceeds 2 kg, we will negotiate with you or change to a faster DHL/UPS/Fedex shipping method, or divide the package into several packages to ship.

Customs, Duties and Taxes

Our Term is FOB Shenzhen which DOESN'T include custom fee. You should expect to pay any amount charged by the government in your respective country. This includes, and is not limited to, duties, taxes and any extra fees charged by the courier company.

Below are the customs duties and VAT of several commonly encountered countries, provided for reference purposes only. Please note that the actual charges may vary and are subject to the local authorities.

European Union

Customs, Duties, and Import Taxes

All orders shipped to European Union member states are delivered on a DDU (Delivered Duty Unpaid) basis. Product prices and shipping fees displayed on our store do NOT include European Union VAT, customs duties, local clearance charges, or mandatory EU customs handling fees.

All international parcels entering the EU are subject to tax, customs, and fee evaluations upon arrival. You (the recipient) are solely responsible for paying all applicable taxes, customs charges, and handling fees to local customs or the carrier prior to delivery.

Key EU Customs Regulations & Mandatory Fees

1. Flat-Rate Customs Duty (Effective July 1, 2026)

  • Orders up to €150.00 EUR (FOB): Subject to local destination Value Added Tax (VAT) (ranging from 17% to 27% depending on the member state), PLUS a flat-rate customs duty of €3.00 EUR per product category (HS Code line item) within the shipment.

  • Orders exceeding €150.00 EUR (FOB): Subject to standard Customs Duty (typically around 0% to 12% based on the HTS code) and local Value Added Tax (VAT) applied to the total CIF value (Item Price + Shipping + Insurance).

  • Note on Multi-Category Orders (≤ €150 EUR): The €3.00 EUR flat customs duty is charged by EU Customs per distinct tariff classification/product type (HS Code line item) in a package, not per individual product unit quantity or per parcel. Orders containing multiple distinct product categories will incur incremental €3.00 duty fees per category.

2. Union Handling Fee (UHF) (Effective November 1, 2026)

  • Rate & Calculation: A uniform EU Customs Union Handling Fee (UHF) of €2.00 EUR per line item (HS Code line item/declared item category) applies to distance sales originating from outside the EU shipped to EU consumers.

  • No Threshold Limit: Unlike the flat-rate customs duty threshold, the UHF applies to all shipments regardless of order value (no value ceiling threshold).

  • Declaration Trigger: This fee is legally triggered as soon as the customs declaration is accepted by EU Customs. Please note that the fee remains payable even if the shipment is not released by customs, or if the declaration is subsequently canceled or rejected.

Summary Table of Fixed Import Fees per Product Category (HS Code)

Order Value (FOB) Flat-Rate Customs Duty Union Handling Fee (UHF) Total Fixed Fee per Product Category VAT & Standard Duty
Up to €150 EUR €3.00 EUR / Line Item €2.00 EUR / Line Item €5.00 EUR / Line Item Local Destination VAT (17%–27%)
Exceeding €150 EUR N/A (Standard Duty applies) €2.00 EUR / Line Item €2.00 EUR / Line Item Standard Customs Duty + Local VAT on CIF value

Applicable EU Member States (27 Countries):

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic (Czechia)
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden

Strict Customs & Refund Policy:

  • No Return to Origin: International shipments held or rejected by EU Customs cannot be returned to the origin country. Unclaimed, unpaid, or refused packages will be destroyed or disposed of by local customs authorities.
  • Non-Refundable Policy: If a package is abandoned, destroyed, or lost due to non-payment of VAT/duties or refusal to accept delivery, no refunds will be issued for product costs or shipping fees.

United Kingdom

International VAT
In accordance with UK tax laws, a 20% UK VAT rate applies to all low-value imported goods valued up to £135 (FOB). For B2B transactions where the customer provides a valid UK VAT registration number, the tax will be handled under the reverse charge mechanism.

Import Duties & Taxes (Orders over £135)
Imported goods with a value exceeding £135 are subject to both UK Import Duty (average rate around 2.0%, depending on the HTS code) and 20% Import VAT calculated on the total CIF value (item value + shipping + insurance).

United States

Import Duties
Effective May 2, 2025, the previous de minimis exemption (Section 321) for goods originating from China has been revoked. This means the $800 USD duty-free threshold is no longer applicable to our shipments.

All orders shipped to the U.S. containing goods of Chinese origin will now be subject to import duties upon arrival. The applicable duty rate will be determined by U.S. Customs and Border Protection (CBP) based on the product's HTSUS code.

Shipping Notice for US Orders (Valid from 2026)
For orders shipped to the United States, we may adjust the shipping method based on the order value, product type, and shipping requirements.

If DHL Express is selected, please note that import duties, taxes, or customs fees may apply depending on local regulations. To provide a faster and more cost-effective shipping solution, we may change the shipping method to a tax-inclusive YunExpress service or Amazon fulfillment when applicable.

If the actual shipping cost is lower than the shipping fee paid, we will refund the difference to your original payment method within 2-3 business days after shipment.

Canada

The tariff rates in Canada range from 0% to 35%, with an average rate of 8.56%. Additionally, different provinces may impose varying rates of sales tax. Imported goods with a Free on Board (FOB) value not exceeding 20 Canadian dollars are exempt from customs duties, value-added tax (VAT), provincial sales tax, or unified sales tax.

Brazil

Customs, Duties, and Taxes for Orders to Brazil
All orders shipped to Brazil are delivered on a DDU (Delivered Duty Unpaid) basis. Product prices and shipping fees displayed on our website do NOT include any import duties, federal taxes, or state taxes (ICMS) imposed by Brazilian authorities.

1. Customer Responsibility for Import Taxes
When your package arrives in Brazil, it will be inspected by the Brazilian Federal Revenue (Receita Federal). You (the recipient) are solely responsible for paying all applicable taxes, duties, and handling fees required by local customs prior to delivery.

Under current Brazilian customs regulations (Remessa Conforme / Simplified Tax System):

  • Orders up to $50.00 USD (CIF: Item + Shipping): Subject to a 20% Federal Import Tax plus 17% State Sales Tax (ICMS).
  • Orders between $50.01 USD and $3,000.00 USD: Subject to a 60% Federal Import Tax plus 17% State Sales Tax (ICMS).

*Note: The ICMS state tax is calculated using Brazil's legally required "gross-up" tax base formula.

2. Mandatory CPF / CNPJ Requirement
To clear customs in Brazil, international packages MUST include a valid recipient Tax ID:

  • For Individuals: Valid CPF (11 digits)
  • For Businesses: Valid CNPJ (14 digits)
Important Notice: Please ensure your CPF/CNPJ is entered accurately at checkout. Orders submitted without a valid CPF/CNPJ or with incorrect tax information will be held, returned, or destroyed by Brazilian customs, resulting in delivery failure.

3. Paying Customs Fees & Abandoned Packages
Notification & Payment: Once your parcel arrives in Brazil, you can track and pay applicable customs duties directly through the Correios "Minhas Importações" portal (or through the designated express courier tracking system).

Strict Customs & Refund Policy:

  • No Return to Origin: International parcels cleared or held by Brazilian Customs cannot be returned to the country of origin. If a package is rejected, unclaimed, or unpaid, it can only be reshipped locally (subject to additional fees) or destroyed by local customs authorities.
  • Non-Refundable Policy: If a shipment is abandoned, destroyed, or lost due to non-payment of import taxes, refusal of delivery, or an invalid/missing CPF, no refunds will be issued for product costs or shipping fees, and the customer remains responsible for any local handling penalties.

India

Customs, Duties, and Import Taxes
All orders shipped to India are delivered on a DDU (Delivered Duty Unpaid) basis. Product prices and shipping fees displayed on our store do NOT include any import duties, IGST, or local clearance charges imposed by Indian Customs.

All shipments are subject to local customs duties and Integrated Goods and Services Tax (IGST) upon clearance. You (the recipient) are solely responsible for paying all applicable taxes and handling fees directly to local customs or the courier prior to delivery.

Standard applicable import taxes are calculated based on the total CIF value (Item Price + Shipping + Insurance) and include:

  • Basic Customs Duty (BCD): Typically ranges from 7.5% to 15% (averages around 7.5% depending on the product HTS code).
  • Social Welfare Surcharge (SWS): 10% calculated on the Basic Customs Duty (BCD) amount.
  • Integrated Goods and Services Tax (IGST): Standard rate of 18.0% applied to the total sum of (CIF Value + BCD + SWS).

*Note: Special products may be subject to additional Anti-Dumping Duties or Safeguard Duties as regulated by the Indian Ministry of Commerce.

Chile

Customs, Duties, and Taxes for Orders to Chile
All orders shipped to Chile are delivered on a DDU (Delivered Duty Unpaid) basis. Product prices and shipping fees on our store do NOT include import duties, Value Added Tax (IVA), or administrative clearance fees levied by Chilean authorities (Servicio Nacional de Aduanas).

1. Customer Responsibility for Import Taxes
When your package enters Chile, local customs will assess applicable taxes. You (the recipient) are responsible for paying all required taxes directly to Chilean Customs or the courier before the package can be released.

Under current Chilean import tax laws:

  • Orders up to $500.00 USD (FOB): Exempt from the 6% general customs duty, but subject to 19% Value Added Tax (IVA).
  • Orders over $500.00 USD (FOB): Subject to a 6% Customs Duty (Ad Valorem) plus 19% Value Added Tax (IVA).

*Note: VAT (IVA) is calculated based on the CIF value (item value + shipping + insurance) plus any applicable duty.

2. Mandatory RUT Requirement
To ensure successful customs clearance, Chilean law requires every international shipment to include the recipient's national tax identification number (RUT - Rol Único Tributario) or ID number.

Important Notice: Please make sure your RUT number is correctly entered in the CPF/Tax ID or address section at checkout. Orders with a missing or invalid RUT will be detained or rejected by Chilean Customs.

3. Customs Clearance & Abandoned Parcels
Payment & Delivery: You will be notified by Correos de Chile or the carrier (DHL, FedEx, etc.) to pay any pending import VAT/duties online or upon delivery.

Strict Customs & Refund Policy:

  • No Return to Origin: Parcels held or rejected by Chilean Customs cannot be returned to the origin country. Unclaimed, unpaid, or refused packages will be destroyed or auctioned by customs authorities.
  • Non-Refundable Policy: If your shipment is abandoned or destroyed due to unpaid taxes, refusal to accept delivery, or an invalid RUT, no refunds will be provided for product costs or shipping charges.

Israel

Customs, Duties, and Import Taxes
All orders shipped to Israel are delivered on a DDU (Delivered Duty Unpaid) basis. Product prices and shipping fees displayed on our website do NOT include any import duties, Value Added Tax (VAT), purchase tax, or local customs clearance charges imposed by Israeli authorities (Israel Tax Authority / Customs).

All international shipments are subject to inspection and evaluation by Israeli Customs upon arrival. You (the recipient) are solely responsible for paying all applicable taxes and handling fees directly to local customs or the carrier prior to delivery.

Under current Israeli customs regulations:

  • Orders up to $75.00 USD (FOB - Goods value excluding shipping): Fully Exempt from import duty, VAT, and purchase tax.
  • Orders between $75.01 USD and $500.00 USD (FOB): Exempt from general customs duties, but subject to 18% Value Added Tax (VAT) (calculated on the total CIF value: Item + Shipping + Insurance).
  • Orders exceeding $500.00 USD (FOB): Subject to full Customs Duty (typically 0% to 12% depending on the HTS code) plus 18% Value Added Tax (VAT) and any applicable purchase taxes.
72-Hour Consolidation Rule: Israeli Customs monitors multiple packages shipped from the same seller to the same recipient. If two or more shipments arrive within 72 hours of each other, customs may combine their values, which could push the total order above the $75 tax-free threshold and trigger VAT or import duties.

Strict Customs & Refund Policy:

  • No Return to Origin: International shipments cleared or held by Israeli Customs cannot be returned to the origin country. Unclaimed, unpaid, or refused packages will be destroyed or disposed of by local authorities.
  • Non-Refundable Policy: If a shipment is abandoned, destroyed, or lost due to non-payment of import VAT/duties or refusal to accept delivery, no refunds will be issued for product costs or shipping charges.

Shipping Address

Please make sure that your shipping address is 100% correct with full name, a right phone number, city with right post code included, the phone number is very important in the shipping address.

Insurance

We do not offer insurance which covers you in the unlikely event that your parcel is lost or damaged by the postal services.

Reception

With standard courier practice, you check the contents of the parcel before signing for your goods. If you do not we can't be held liable for any damage that may have occurred in transit.

Working Days / Hours

Our customer support is available.
Monday through Friday: 09:00AM to 6:00PM BJT;
Saturday: 9:00AM to 5:00PM BJT;
Sunday: Closed.